Customer Service Representative

This role is responsible for answering incoming calls, directing them to the appropriate department, and providing front-line support to walk-in customers seeking medical supplies. The CSR plays a key role in ensuring an excellent patient experience while supporting the daily operations of the business.

Key Functions

  • Provide timely and effective administrative support services.

  • Act as a liaison between patients, staff, and external contacts.

  • Greet and assist walk-in customers with medical equipment and supplies.

  • Answer incoming calls and direct them appropriately.

  • Resolve patient concerns with professionalism and find effective resolutions.

Competencies

  • Strong written and verbal communication skills

  • Exceptional organizational and critical thinking skills

  • Ability to use independent judgement and discretionStrong written and verbal communication skills

  • Exceptional organizational and critical thinking skills

  • Ability to use independent judgement and discretion

Qualifications

  • Previous experience in customer service or client services (healthcare or DME preferred).

  • Knowledge of governmental regulations, including HIPAA, OSHA, and compliance programs.

  • Proficiency in Microsoft Office applications and general computer skills.

  • Excellent typing skills with strong attention to detail and accuracy in data entry.

  • Ability to analyze customer needs and provide tailored solutions effectively.

  • Experience with cash handling is beneficial but not required.

  • Must be able to lift 10-25 lbs and perform physical tasks such as standing, walking, bending, and carrying.

  • A positive attitude and willingness to learn.

  • Prior experience in a Durable Medical Equipment (DME) environment preferred.

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